Managed Services

Capita Managed IT Solutions offers a full range of flexible and ITIL-accredited managed services for our clients. These can vary from simply subcontracting a single element of your organisation’s IT, to a full IT Infrastructure outsource.

What is a Managed Service?

We offer a range of flexible ITIL accredited managed services, from outsourcing a single element of your IT to a full ICT infrastructure outsource. Often businesses are faced with the challenge of reducing cost efficiencies and providing a range of innovative solutions whilst operating business as usual. We can help you achieve your business objectives through our range of managed services, tailored to meet your requirements. A Managed Service includes some, or all of outsourced services that work in harmonisation from Service Desk to Desktop and Infrastructure, ITIL services and Application Services. 

Our range of Managed Services

From consultancy to services which improve business agility, maintain security and reduce reliance on capital investment.

Service Desk & Service Management

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The core of a managed service is delivering a seamless and consistent service, giving our clients peace of mind that their IT environment is in safe hands. A vital element of our Managed Service offering is our highly skilled Service Desk team, available 24x7x365.

The team extend your access to IT knowledge and act as a single point of contact for any IT related issues or enquiries, minimising any disruption to your business operation. In addition we deliver dedicated, professional and high quality Service Management, ensuring our service remains in line with your business needs. Regular service reports and reviews, documented procedures on escalation paths and changes based on an ITIL framework all ensure we maintain SLA’s and monitor and measure service success. 

Desktop and Infrastructure Services

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Technology and the workforce is undergoing vast transformation, changing the way employees work and businesses operate. With our dynamic Managed Desktop Service, we ensure your employees have the right technology to meet your business needs and that they are continually aligned with the latest operating updates and requirements. 

Servers, storage and networks are the vital components to any organisations ability to use technology and communicate with customers. We deliver and manage our clients’ end to end IT infrastructure from our central Data Centre, providing a reliable core IT environment that makes digital transformation possible, and helps achieve improved productivity and cost efficiencies. 

ITIL Services

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Capita’s ITIL compliant services offers enhanced value to your business service delivery. Provided with true Client Engagement at the centre, we work with clients to achieve continuous service improvement using ITIL management practices. To ensure our service is in line with your business strategy, we conduct proactive reviews of the service and business needs. We hold regular client meetings to review service levels, system availability, SLA, change requests and business developments.  

With a strong focus on productivity and producing the best results for you and your customers, we make optimum use of clients in house and Capita’s skills and experience. Through consistent monitoring of services and systems against SLAs, availability of key systems is maintained, increasing confidence in your IT service.

Application Services

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Every day operations are highly reliant on advanced applications - many of which are bespoke to individual business requirements.

As applications are a critical part of your business, our team of application experts covers all elements of Application Management, from dedicated remote, telephone or on-site support to supporting infrastructure, best practice application development and management of vendor relationships. We provide you with the confidence that your critical business applications are continually accessible and reliable. 

Why Capita’s Managed Services?

Our clients across the private and public sectors choose us because we’re flexible, scalable, professional, and safe. Our Managed Services are tailored to give each client their own bespoke solution.

Trusted IT Partner

We understand the challenges organisations face and work as a trusted advisor to enable our customers the time and resources to focus on their business objectives.

Specialist Expertise

Whether it be outsourcing a single element of IT or full outsource, our customer-centric approach helps clients achieve stress-free and secure IT environments, supported by our ITIL service desk analysts.

Innovation-First Approach

Capita’s innovative solutions ensures we foresee future technology and industry changes and adapt to meet our customers’ requirements.

Strategic Partnerships

We work in partnership with leading technology providers including Dell EMC, Microsoft and Huawei to bring the latest innovations and value to our customers.

24/7/365 Support

We provide 24/7/365 access to desktop and server support, ensuring your environment is always in safe hands.

Capita-Wide Capability

As part of Capita Plc we have access to a range of technology and sector experts and services. We bring over 30 years’ insight working with organisations spanning multiple sizes, sectors and customer types.

Our progress so far


vehicle and driving appointment tests

Processing vehicle and driving appointments for the DVA through an on-site Capita contact centre


schools with 400,000 learners

Delivering Europe’s first education cloud environment and largest education managed service programme


annual exchange contacts per year

Service desk phone calls and emails answered per year by our dedicated in-house team

Partnering with the best

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