Support & Field Services

Ensuring the right engineer, is in the right place, at the right time.

Capita’s Support and Field Services

At Capita Managed IT Solutions we work with a wide range of customers across the UK and Ireland delivering flexible support and field services, from service desk to Field Engineer support. We provide desktop and server support, hardware and software break-fix and IMACD (installations, moves, adds, change and disposals) utilising both remote, field-based and on-site engineers. The engineering teams are supported centrally by a UK based ITIL service desk, service management, and resource scheduling teams, all of which are underpinned by leading service management systems.

Our Range of Support and Field Services

Our team of qualified and experienced field-based engineers deliver storage, server, network and desktop break-fix services across the UK and Ireland.

Resource Planning and Dispatch

Field Support Services Resource Planning And Dispatch

Capita Managed IT Solutions has a dedicated resource scheduling team who plan engineer and technical courier deployment, hardware exchanges, warranty support and WEEE disposal planning and management.

On-site Services - Engineers

On Site Engineer Service

Our Support and Field services include dedicated on-site engineers to provide desktop and server support, desk-side resolution, warranty and non-warranty hardware support, preventative maintenance, equipment testing, patching and security. 

Desktop Hardware Break Fix

Field Support Services Desktop Hardware Break Fix

Includes device replacement services and desk side support for PCs, laptops, printers and point-of-sale hardware. Services include hardware exchanges, warranty and non-warranty hardware support, loan service, backup and restore, image and builds and preventative maintenance in addition to WEEE disposal, patching/security, end user training and consultancy.

Server and Network Break Fix

Field Support Services Server And Network Break Fix

Capita Managed IT Solutions provides Server and network infrastructure support for SANs, LANs, Servers and Comms. We provide server-side and remote support, including diagnostics and mission-critical support, if and when required.

Project Deployment and Support

Field Support Services Project Deployment And Support

Our project deployment service includes end-user device rollouts, desktop imaging and data recovery, system and server deployments, site auditing, consultancy and post implementation floor walking.

Why Capita’s Support and Field Services?

Our Support and Field Services have been designed and created to support IT departments across our key sector and client bases. They exist for many reasons, but primarily to provide organisations with peace-of-mind, enabling them to go about the things that they do best!

Minimise resolution and downtime

Reduce fix times without the need to invest, and minimise downtime with accelerated problem resolution.

Flexible tailored requirements

Flexible service windows and SLAs to meet your specific needs and budget.

Specialist expertise

Access to a pool of resources, specialist skills, and leading service management systems to ensure efficient and reliable service delivery.

Free your resources

Allows your internal IT department to focus on other projects.

24/7 support

Access to 24/7/365 desktop and server support ensuring your IT estate is always in safe hands.

Our Support and Field Services Currently Manage

400,000

Service desk contacts (emails/calls) made annually

80,000

Break-fix calls managed per year

250

Support engineers based throughout the UK and Ireland

Partnering with the best

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Promethean Platinum Partner
Huawei
Microsoft
Dell Emc
Hp Partner First Gold
Hewlett Packard Enterprise
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Lp Partners Logo