Our solutions make life much easier for utilities companies, and are based on automating processes, developing consumer responses, and attaining substantial cost-efficiencies.
Delivering a responsive customer service experience
Energy and utilities organisations are under increasing pressures to deliver improved productivity and operational efficiencies to benefit the consumer market. Capita Managed IT Solutions helps utilities organisations to implement smart technologies and undertake digital initiatives that automate processes, develop consumer responses, and achieve cost-efficiencies, all of which support them to achieve low carbon economies.
Our utilities sector services
Just some of our utilities customers
We have developed a long-term partnership with Capita. They understand our business needs and their advice is firmly aligned with our long-term goals and objectives. As a proven industry leader, their track record in service delivery, particularly in relation to challenging time-sensitive projects, has been first rate. This has enabled us to adapt to the changing market, while also providing a seamless service to our widespread customer base.
Energy and Utilities sector facts
610,000Power NI customers
Benefit from effective communication and customer service
5 millionconsumer calls
Handled per year for our energy & utilities customers
Dedicated to the energy & utilities sector
Utilities sector experts
The expert team at Capita Managed IT Solutions understands the complex challenges faced within the energy and utilities sector. We focus on working in partnership with you to fully deliver your business objectives.
Application & System Specialists
We deliver digital applications and systems that help you to interact more effectively with your customers, such as online payments and financial systems.
Digital first approach
We provide digital solutions in areas such as smart meters, data management and flexible billing to help you deliver a better customer experience.
Capita wide capability
As part of Capita Plc, we have access to energy and utilities sector experts and specific services within energy and utilities organisations.
Next generation infrastructure
Capita Managed IT Solutions’ services help you get more out of your existing infrastructure and drive cost-efficiencies.
We provide applications via our team of over 100 application specialists who are trusted advisors on key energy & utilities solutions such as SAP, Oracle CC & B and TIBCO.
We design and deliver bespoke technology solutions to meet your needs and improve customer service.