Public Sector

Supporting the delivery of digital citizen services

Transforming Citizen Services

Public sector organisations are experiencing a climate of financial uncertainty and changing political landscapes that directly impact on the services provided to citizens. We help public sector organisations adopt digital transformation initiatives to deliver more agile, user-centric, operationally efficient and innovative services to citizens, whilst maximising operational efficiencies.  

Our Specialist Public Sector Services

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Public Sector Enabling Shared Services Blue
Health Digital Transformation
Commercial Mobilising Your Workforce blue

Some of our Public Sector Clients

Mid East Antrim Council
Ni Fire Rescue
Castle Point Logo

We’re delighted with the work Capita have completed to date with regards to the service desk, networking and storage; supported by an on-site technical team. This is a major success and a significant step forward for the Department overall. Capita’s model for delivering this comprehensive service will provide the Department and other public bodies with a new, robust and scalable solution adhering to the principles of sharing and reuse as defined in the Public Service ICT Strategy.

John Kennedy, Head of ICT, Department of Justice and Equality
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We supply services to the public sector via a range of frameworks.

Office of Government Procurement Multi-Supplier Framework Agreements

Ogp Framework Logo

The Office of Government Procurement has responsibility for sourcing all goods and services on behalf of the Public Service in Ireland as well as the procurement policy and procedures. Through the OGP, the Public Service speaks with "one voice" to the market for each category of expenditure, eliminating duplication and taking advantage of the scale of public procurement to best effect.

Capita Managed IT Solutions has  successfully been accepted to be part of the OGP frameworks agreement for server, networks, provision of security software and external ICT technical support services.

G-Cloud Framework RM1557 vii & viii

G Cloud Logo

The G-Cloud framework is a compliant route to market for public sector organisations to source commoditised cloud-based IT services on a direct award basis. The framework is regularly refreshed so customers can access the most up to date, innovative cloud solutions (new agreement iteration every six months).

Technology Services RM1058

Crown Commercial Service

RM1058 has been developed in collaboration with the Government Digital Service (GDS). It is an enabler for public sector organisations to take significant steps towards the ‘Digital by Default’ agenda. The primary purpose is to provide technology services to central government, local authorities and NHS trusts.

Network Services Framework RM1045

Crown Commercial Service

The Network Services Framework replaces RM860 PSN Connectivity, RM1498 PSN Services and RM1035 Telephony Services.

RM1045 provides customers with access to networks and telecommunications services, including PSN compliant services. It provides savings, choice and flexibility for all publicly funded organisations; whilst ensuring compliance with the wider government technology strategy through our ongoing engagement with the Government Digital Service (GDS).

Technology Products 2 RM3733

Crown Commercial Service

The Technology Products 2 (TP2) RM3733 framework is now live and offers customers a flexible and compliant route to market for the procurement of all their commodity technology product needs. It is the largest of all the CCS technology frameworks, with an expected annual spend in excess of £800m. This is the replacement for Technology Products 1 (RM1054).

Whether it is a single cable or an entire corporate infrastructure, TP2 aims to be the agreement of choice for the whole of the public sector. 

Key facts



Booked annually for the Driver & Vehicle Testing Agency.


staff across DJE, DVA & Translink

Supported with a reliable and secure IT service.


NI Hospital Trusts

And 20 Leading Health organisations provided with desktop and laptop devices.

Committed to the Public Sector

Capita is dedicated to researching, anticipating and preparing for the challenges faced by public sector organisations. Our commitment, heritage and expertise means we’re not just an IT supplier, but a genuine IT partner to public sector organisations.

Application & System Specialists

Our digital applications and systems enable public sector clients to interact online with their customers and deliver fully citizen-centric services.

Digital first approach

Our digital, innovation-led solutions are created specifically to improve productivity and relationships between public sector organisations and citizens. Delivering social and economic benefits is at the heart of our technology and solutions.


Capita Managed IT Solutions has been appointed to a range of public sector IT frameworks which combine policy advice, direct buying and added-value for customers.

Shared Services

Collaborating with public sector organisations enables us to create ICT shared service solutions that allow numerous organisations to benefit from via ‘on-boarding’.

Capita wide capability

As part of Capita plc, we have access to an unrivalled range of public sector experts and specific services, and bring over 30 years’ insight in working with public sector organisations.

Secure Citizen Data

Ensuring public sector organisations minimise risks and comply with ICT Governance is a crucial element of our services and a key area of our expertise. Our specialist security software protects the confidentiality of citizen data, ensures compliance with GDPR, and guards against cyber threats.

Partnering with the best

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Dell Emc
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Hp Partner First Gold