Northgate Managed Services

Support & Field Services

Support & Field Services

At Capita Managed IT Solutions, we work with a wide range of customers across the
UK and Ireland delivering flexible Support and Field Services which complement and support your IT department; giving you the confidence that your ICT estate is in good hands should something go wrong. We will ensure we have "The Right Engineer, In the Right Place, With the Right Skills, At the Right Time, With the Right Parts."                                                                           


Benefits:

  • Reduce fix times with access to spares without the need to invest                                     
  • Reduce down time with accelerated problem resolution
  • Flexible requirements to suit your business needs with 24/7 desktop and server support
  • Access to a pool of resources and specialist skills that are not available in-house
  • Tailored service windows and SLA's offering greater flexibility

Services:

Desktop Hardware Break Fix

This includes a device replacement service and desktop support for PC’s, laptops, printers and point of sale hardware. Services include hardware exchanges, warranty and non-warranty hardware support, loan service, backup and restore, image and builds and preventative maintenance as well as WEEE disposal, patching/security, end user training and consultancy.  Both server and network break fix and desktop hardware break fix services are supported by a team of experienced and skilled field based engineers.

Server & Network Break Fix

Server and network infrastructure support for SANs, LANs, Servers and Comms; providing server side and remote support including diagnostics and mission critical support if required.

On-site Services

Dedicated on-site resource providing desktop and server support and delivering desk side resolution, warranty and non-warranty hardware support, preventative maintenance, equipment testing, patching and security.

Project Deployment

Project support and hardware deployments including end user device rollouts, desktop imaging and data recovery, system and server deployments, site auditing, consultancy and post implementation floor walking.

 

Service Overview:



 

Why Capita Managed IT Solutions?

It is the processes, management, people and systems that we have in place, not just our services, which set us apart from other service providers.

Scale of operation to maintain high levels of customer service:
  • Trusted ICT advisor that values partnership
  • Over 80 dedicated service desk staff                                                                              
  • Manage over 400,000 calls per year
  •  Over 200 engineers based throughout the UK
  • 1400 customers supported across the UK, supporting 150 NI businesses out of our Belfast based ITIL service desk
  • Benefit from the scale, breadth of experience and support of a FTSE 100 company
  • Utilise leading service management systems to ensure efficient and reliable service delivery
  • Flexible service options to fit your requirements with support available 24x7x365

We offer the agility and customer service of a smaller provider while providing the skills, resources and confidence of a large organisation

 

Call us today on 0844 346 0025 or email: mits@capita.co.uk  to find out how we can make a difference to your business

Download our Support & Field Services brochure here.






Find out how Capita are supporting INPS, Christian Aid, AAH and Translink by viewing the case study links to the right.


 

Translink, Paul McGrattan IT Services Support Manager

Capita have supported Translink for over 15 years acting as a strategic IT partner in the provision of infrastructure and support services. Recent projects have included the design and relocation of a number of key facilities and the successful upgrade of a number of services vital to our organisation.

Case Study

 

In Practice Systems

Delivering support and field services to INPS for over 15 years

Case Study

 

Christian Aid

Working in partnership to deliver support and field services as well as facilitate an infrastructure upgrade

Case Study

 

AAH Pharmaceuticals Video Case Study

Working together for over 6 years, Capita provides all installations for their entire estate, hardware procurement and full re-disposal of equipment at end of life