Northgate Managed Services

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Strutt & Parker - ICT Managed Service

Background

Strutt & Parker is one of the largest property partnerships in the UK, offering services and professional support in all aspects of property and land from its offices across the UK. The main challenge for Strutt and Parker was that they needed to improve the quality of their IT systems to support their changing business needs in a geographically diverse environment to continue to improve the quality of service to their clients.

The Solution

Capita Managed IT Solutions designed, implemented and now manages a flexible, secure and resilient IT infrastructure supporting Strutt & Parker's growing reliance on ICT systems to deliver an improved experience for their clients. The solution will cover data centre services and end user devices. Over 800 staff will be able to access the right systems, applications and data securely across Strutt and Parker's 50 corporate and commercial locations across the UK, in or out of the office.

Capita has built, owns and manages the ICT infrastructure on behalf of Strutt and Parker, which has been designed to be flexible enough to support new mobile technologies as the company grows. This service will be delivered from Capita's ITIL certified centre of excellence in Belfast and using Capita's national engineering team to provide local support at Strutt and Parker offices throughout the UK.

Benefits

Capita's strength is working with customers who are undergoing change and are a trusted partner to help shape and drive the business. The service goes beyond simply resolving day-to-day IT issues by using ITIL best practice service management tools by ensuring delivery of strategic outcomes, not only addressing technology issues but, more importantly, the company's IT performance as a whole, thereby maximising return on investment.

The growing potential of fully managed IT is being utilised to transform, standardise and rationalise their business - enabling the delivery of standardised systems and applications further supporting their strategic outcomes and future expansion.

Andy Martin, Senior Partner of Strutt and Parker said:

"We had a challange to meet and have chosen Capita to deliver it. This partnership will provide us with simple to use, secure reliable IT user environment - allowing our staff to access our data securely from anywhere. The flexibility of the solution and the provider will allow us to continue to take advantage of changing business requirements, delivering a quick reliable service to our clients, and with the flexibility to support our future business needs and long term growth plans."