Capita Managed IT Solutions and partner eircom deliver a leading-edge technology solution that has provided an enhanced experience for Power NI customers
This project remit included providing telecoms support, development and design expertise. To meet this critical part of the project Capita turned to eircom NI. Collectively a technology upgrade solution for Power NI was devised, developed and delivered.
eircom NI replaced Power NI’s end-of-life Nortel platform with systems from Cisco including Unified Call Manager, Gateways, Cisco Agent Desktop, Network switches, IP phones and Voice Recording. The new technology improved significantly on the systems and processes the company had previously. It provided reliability, capacity, resilience, flexibility, functionality, efficiency and a much more secure platform upon which to meet the needs of Power NI customers.