Northgate Managed Services

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Case Studies

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Murdock Builder's Merchants

Commercial | Infrastructure Services | Backup Strategy | Server Virtualisation

Capita Managed IT Solutions designs and deploys an infrastructure upgrade project with DR and BC.

  • Limited DR and BC functionality with server hardware and operating system platform end of life
  • Requirement for reliable ICT infrastructure which was scalable to support business growth and improve customer service
  • New infrastructure deployed
  • Relocated and upgraded DR solution
  • New back up solution

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CHILDREN 1ST ICT Infrastructure Project

Commercial | Infrastructure Services

Capita Managed IT Solutions helps CHILDREN 1ST improve efficiencies & provide services more effectively

Capita Managed IT Solutions has designed and implemented a new ICT infrastruture for CHILDREN 1ST. The project includes:

 

  • A robust and reliable Wide Area Network
  • Virtualised servers and centralised data storage
  • Desktop delivery refresh with Thin Client Devices
  • New telephony solution using Microsoft Technologies
     
Results include:

 

  • Improved communiation & collaboration
  • Reduced ICT time, costs and maintenance time
  • Enhanced data security
  • Increased operational efficiency
 

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Christian Aid

Commercial | Infrastructure Services

Christian Aid has selected Capita Managed IT Solutions as its ICT partner. The contract has been awarded for an initial three-year period and will see Capita working in partnership with Christian Aid to facilitate an upgrade of their ICT infrastructure and provide additional services.

An audit of Christian Aid’s office-based operations identified an ageing ICT infrastructure with high maintenance costs. This was an area where cost savings could potentially be made.

Capita has worked with Christian Aid to deliver the refresh of the UK and Irish PC estate, the implementation of a comprehensive training schedule for staff, and the introduction of a predictable and flexible billing structure.

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Strutt & Parker - ICT Managed Service

Commercial | Managed Services

Capita Managed IT Solutions delivers a flexible, secure and scalable IT infrastructure to Strutt & Parker to support changing business demands and quality of service to their customers.

Challenge

Strutt & Parker needed to improve their IT systems in order to support their changing business needs and geographically diverse environment in order to improve the quality of service to their customers.


Solution

Capita delivers a full managed service including data centre services and end user devices.  The solution has been designed to support new mobile technologies as the company grows.


Result

Scalable, flexible and future proof managed service providing secure access to data from anywhere.  The service goes beyond resolving day to day IT issues by using ITIL best practice service management tools to improve IT performance as a whole and therefore business efficiencies.

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AAH Pharmaceuticals Video Case Study

Commercial | Managed Services | Infrastructure Services

AHH Pharmaceuticals works with Capita Managed IT Solutions to support each of the IT systems of it's 2,000 pharmacies.

Key Points

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NSPCC - Infrastructure as a Service

Commercial

NSPCC are benefitting from Capita Managed IT Solutions utility based Infrastructure as a Service.

Challenge

With 2500 employees throughout the UK and channel Islands in over 140 locations, the ICT infrastructure was stuggling to support the organisation's growing demands.  Services needed to be delivered to diverse locations in a much more efficient manner with improved security.


Solution

Capita deliver a private, utility based service, Infrastructure as a Service, which improves transparancy of costs, scalability and service reliability.  This enables NSPCC to pay for services used on a monthly basis, removing the need for substantial capital investments.


Result

Due to the large number of users, both staff and volunteers, demand on the ICT infrastructure fluctuates daily.  Capita's Infrastructure as a Service provides NSPCC with the flexibility to utilise and pay for only those services which are used.

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Search Consultancy

Commercial

Increased efficiencies, stabiility and improved customer service through the introduction of Capita Managed IT Solutions Storage & Backup solutions along with an infrastructure upgrade and email migration solution.

Challenge

Search Consultancy had a number of issues including an unstable infrastructure, mixed desktop environment which was causing support issues and an email system which lacked standard corporate functionality.


Solution

Capita implemented a new infrastructure platform capable of supporting a number of new business critical systems for recruitment, payroll and finance.  A new LAN/WAN provision was also implemented to improve server speed and performance.  A single file store was also deployed to host all user data through the virtual desktop.


Result

Search Consultancy now have a more resilient, stable and scalable infrastructure, delivering improved customer service levels. The solution also has the flexibility to grow in line with business requirements.

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Translink

Commercial

Improving customer service levels and efficiencies with an email migration and mobility solution resulting in more resilient and efficient communication tools for staff

Challenge

Translink's core objective was to improve the overall availability and resilience of their email service for approximately 700 users. 

Solution

Capita Managed IT Solutions implemented an email migration project which included an email archiving solution, internal email anti virus checking and remote access for staff.


Results

The new solution is much more reliable and resilient with a reduction in resources required to manage and support the solution.  Remote access has resulted in greater flexibility for staff, improving efficiency and staff productivity.

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The SHS Group

Commercial

The SHS Group now have an up to date ICT infrastructure to cope with the rapid and dynamic growth of the company

Challenge

The SHS Group required their existing IT infrstructure to be upgraded to one that would facilitate the rapid and dynamic growth they were experiencing.  They also required integration of additional IT systems and newly acquired companies.


Solution

Capita implemented an infrastructure upgrade project as well as disaster recovery to ensure the system would continue to function in the event of a failure.


Result

The new infrastructure is designed to be flexible with the ability to add new applications and additional systems in the future.  With a more central system, support times are significantly reduced and therefore customer service improved.

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United Dairy Farmers

Commercial

Helping United Dairy Farmers deliver improved efficiencies and customer service through delivery of storage, backup and remote management solutions

Challenge

United Dairy Farmers were experiencing an increase in the volume of data they were managing and required a solution which would ensure staff have the ability to work efficiently with the support of more efficient systems.


Solution

Capita Managed IT Soluitons provided data management and asset management services as well as a storage and backup solution and remote management services.


Result

UDF now have a secure and flexible IT infrastructure which meets the demands of a growing business.  The solution has improved security, productivity and customer service.

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