Northgate Managed Services

What We Do

Capita plc. acquired Northgate Managed Services Limited from Northgate Information Solutions on 12th March 2013.  The business is now known as Capita Managed IT Solutions and is part of Capita IT Services. 

Capita Managed IT Solutions provides cloud based and infrastructure services and solutions to public, private and third sector organisations and specialist managed services in the education, government, utilities and charities sectors.

We work in partnership with our customers to gain an in-depth understanding of their organisation and create a technology strategy together, to support transformation, drive operational efficiency and ultimately reduce costs.


Our Services & Solutions

We work with customers of all sizes providing a range of IT services and solutions, from desktop services such as hardware/break fix, to infrastructure and datacentre services such as Hosting, LAN/WAN provision, Service Desk, Disaster Recovery and Data Management. 

As well as individual infrastructure solutions, we also specialise in flexible and scalable IT Managed Services, underpinned by our ITIL Service Desk.  From a full IT outsource where we take control of your IT, to a partial or self-managed service, we can offer a service level which suits your organisation’s needs. 

We also offer a full range of Cloud services including a private cloud with our pay as you use Infrastructure as a Service.  All of the services are supported by a Cloud Systems Management Service to give organisations peace of mind that their IT users experience is of a consistently excellent level of service.

Our portfolio of services and solutions spans every aspect of your organisation’s IT from the desktop to the datacentre, ensuring you have the technology and IT infrastructure in place to operate at maximum efficiency and deliver excellent customer service.  These services and solutions cover:

Mobility and Access - Anytime, Anywhere, Any device

Asset management - Taking control of your IT infrastructure so it’s an asset not a problem

Data Management - Making secure, accessible information retention simple

Security management - Protect your business and your people

Unified Comms – Improve the flow of information through integrated communications

Sustainability- Optimising efficiencies in the way your business functions

Managed Cloud Services – Improve agility, scalability and efficiencies

Professional Services – Helping you achieve your business objectives

Our Sectors


Focusing on mid-market commercial customers, we deliver solutions and services to both national and regional organisations in manufacturing, retail, distribution and service industries. Customers include AAH Pharmaceuticals, Balfour Beatty, Doosan Babcock, Wolsey, SHS Group, Strutt & Parker and Ibstock Brick.
More on Commercial Sector services


We provide a full range of flexible IT services from design and maintenance of school's IT infrastructure to on-going support through our Service Desk, MY-SCHOOL cloud learning portal and range of ICT solutions. Our customers in education include area wide services, single schools, academies and Academy Trusts including E-ACT, ESSA Academy, Hugh Christie Technology College, C2K, Litherland High School and a number of BSF area services schools.

More on Education sector services

We work with a variety of health sector organisations from hospitals to National Agencies across the UK including all health boards and special boards in Scotland and every health board in Northern Ireland. We deliver solutions which support our customers vision of patient focused health services that reduce costs and improve efficiencies. Customers include NHS Lothian, NHS Lanarkshire, and Western Trust.

More on Health sector services

Energy and Utilities
We have a long history delivering services tailored to meet the needs of the energy and utilities sector including business process outsourcing, network and applications delivery and management, hosted datacentre services, DR, Service Desk provision and IT asset management.  Customers include ESB-NI, Viridian, CC Water and Severn Trent Water.
Our focus is to work in partnership with our customers, delivering solutions which reduce costs, deliver operational efficiencies and support them to deliver improved services to their customers.

More on Energy and Utilities services

Third Sector
We have been working with the third sector for over 10 years supporting over 1,700 IT users in a range of organisations including NSPCC, Children 1st, Christian Aid, Cooperation Ireland. We work in partnership with organisations to develop innovative IT strategies and services which reduce costs and improve services. Our cloud based pay as you go computing services ensures organisation's IT infrastructure is cost effective.

With over 25 years of experience in the industry, customers choose Capita Managed IT Solutions with confidence to support their organisations, from schools and local authorities to multinational and regional businesses.

We are currently working with

  • 2,000 customers across the UK
  • Over 2,500 schools, colleges & academies
  • 400,000 IT users

We manage and support

  • 108, 215 desktop and laptops
  • Our monitoring platforms support over 8,700 servers throughout the UK
  • 50,000 printers
  • Manage large scale utility ICT contracts in the UK and Ireland, responsible for the distribution and supply of electricity for over 1 million homes and businesses in NI.

We respond to

  • 400,000 service desk calls and emails annually

We employ

  • 850 staff across the UK and Ireland
  • 250 IT engineers throughout the UK

We process

  • In excess of £55m of ICT procurement annually

Download the Capita MITS brochure for more information


Our Services


Managed, infrastructure, cloud and professional ICT services

find out more

Newsletter Sign-up